If the product installation fails, the error message returned is typically not very helpful.
In order get enough information to diagnose the problem tracing needs to be enabled when the installation runs.
Steps to enable detailed tracing
Step 1 : Open a Command Prompt as administrator
Step 2 :
Run the installer using the argument /l=c:\logfile.txt
Note : You may have to change the location of the log file if your system does not allow writing to the root of the c: drive. Also check the name of the install is correct for version you are trying to install.
Step 3 : When the installer runs complete the installation wizard as you did previously. When the error occurs exist the installer.
Step 4 : Check that the log file has been created (in our case at c:\logfile.txt)
- Attached logfile.txt
- Your license key, order number (if you have one)
- The version of windows you are running (XP, 7, 8, 10 etc)
- Any information you think may be relevant.
We will then be able to investigate the issue properly.
Note: If you open the logfile.txt in Notepad.exe and go to the end of the file you may see an entry such as:
MainEngineThread is returning 1603
This is the underlying Microsoft Windows Installer Error, for error 1603 please see:
If the installer displays the error 'An error occurred while attempting to create the directory: C:\Users\[YourUser]\AppData', please ensure the SYSTEM account has write access to the folder as described in the above Microsoft Article.